Kap House Family Hotel

The staff were incredible! Eva is a very welcoming host and helped me with any queries. I ate in the Hotel's restaurant (Veranda, they give discount to hotel guests) almost every evening and the staff there were as great as the food. Very friendly people and really added to the overall pleasantness of my stay, especially Jorge who stands outside the door greeting people and giving vital updates on ski conditions for the mountain! Flora the cat is also great! The swimming pool is very warm and the sauna/jacuzzi facilities were excellent and very clean, much better than a certain nearby "4 star" hotel that I also stayed at. If I return to Bansko I would stay here again for sure.

Had a great stay at this accommodation! Everything was wonderful—the staff was extremely helpful and friendly, always ready to assist. The room was clean and very warm, making it a comfortable place to relax. Breakfast was just what you need to start the day right. A nice bonus was the 10% discount at the restaurant. The location is perfect, very close to the gondola and within walking distance of everything. There were just a couple of minor issues—the bathroom was a bit small and had a slight leak, but nothing major. Also, since it’s on the main street, it can get a bit noisy at times. Overall, though, a great place to stay, and I’d definitely recommend it!

A very nice hotel with all the facilities you need for a ski vacation. It is roughly 5-8 minute walk to the gondola, although uphill. The breakfast is good. It is basic but has all the ingredients you need to start your day. Dinner is not included as it is in the adjacent restaurant “Veranda”, which you go to through the hotel. So you eat whatever you order, and there is a discount for hotel residents. The house cat is cool and friendly.

Super impressed with the breakfast, great value for money. The beds were also surprisingly so comfy! We expected a rock hard bed. Honestly especially for the price this place really exceeded our expectations. We got massages every night and the sauna and hot tub were both empty every night, so we had them to ourselves. Perfect location between the gondola, ski rental shops, and lots of good places to eat within walking distance.

Good location, a few hundred meters from the Gondola lift. Many restaurants and bars around. The hotel is traditional so don't expect fancy things but it's clean and the relax area with sauna, swimming pool and jacuzzi is nice. My room was big with a big terrace. The staff is very friendly and helpful especially the receptionist Eva. The hotel has its own restaurant with good food and as a hotel guest you get a discount.